Moving out of a property in Sharjah? If you’re a SEWA (Sharjah Electricity, Water, and Gas Authority) customer, you must follow the SEWA Move Out Procedure to disconnect utilities and settle your final bill.
This guide explains the step-by-step process and how to check your SEWA Move Out Status online.
What is SEWA Move Out?
When you vacate a property in Sharjah, you must:
- Disconnect electricity, water, and gas services under your name.
- Pay all pending bills to avoid penalties.
- Obtain a clearance certificate (if required by the landlord).
Failing to follow the SEWA Move Out Procedure may lead to continued billing or legal issues.
SEWA Move Out Procedure – Step-by-Step Guide
Through Website
Step1:
- Visit the Official Website of SEWA
Step2:
- Navigate to Service Requests
- Click on Move Out (Close account to get clearance certificate)
Step3:
Fillout the following details in SEWA Move Out Form
- Reason
- Residential
- Owner
- Account Number
- English Full Name
- Arabic Full Name
- Mobile Number
- Email Address
- Move Out Date
- IBAN
- Emirates ID
- Ownership Paper
- NOC Letter
Alternatives?
You can use the SEWA App and SEWA Customer Service Center as well for the SEWA Move Out Procedure. We recommend you to go for online procedure as its easy and time saving way.
Required Documents
- Emirates ID or passport copy
- Tenancy contract (if applicable)
- Latest SEWA bill
Schedule a Final Meter Reading
- A SEWA technician will visit to record final meter readings.
- Ensure someone is present at the property during the visit.
Receive & Pay the Final Bill
SEWA will generate a final bill based on the last meter reading.
Payment methods:
- Online (SEWA website/app)
- Bank transfer
- SEWA payment kiosks
Obtain a Clearance Certificate (If Needed)
- Some landlords require this to confirm all dues are cleared.
- Request it via SEWA’s online portal or customer service.
How to Track SEWA Move Out Status?
Method 1: Online via SEWA Website/App
- Log in to your SEWA account.
- Go to “Requests” or “Service Disconnection”.
- Check the SEWA Move Out Status (Pending, Completed, or Rejected).
Method 2: SEWA Customer Service
- Call 600 54 54 54 (SEWA Helpline).
- Provide your request number for updates.
Method 3: Visit a SEWA Office
- Bring your request reference number for in-person assistance.
Common Issues & Solutions
| Issue | Solution |
|---|---|
| Pending Move Out Request | Follow up via SEWA’s helpline. |
| Incorrect Final Bill | Request a meter recheck. |
| Delay in Disconnection | Escalate via SEWA’s complaints system. |
Conclusion
Following the SEWA Move Out Procedure ensures a hassle-free disconnection of utilities. Always track your SEWA Move Out Status to confirm completion. For any delays, contact SEWA customer support immediately.
By following these steps, you can avoid unnecessary charges and ensure a smooth transition when moving out in Sharjah.
