The Sharjah Electricity & Water Authority (SEWA) is the primary utility provider in Sharjah, ensuring reliable electricity and water services. For quick assistance, SEWA offers 24/7 customer care support via phone, email, and other channels.
Whether you need help with billing, outages, or account issues, this guide covers all ways to contact SEWA Customer Care.
Why Contact SEWA Customer Care?
- Bill inquiries (high charges, errors, payment issues, Bill Check)
- Power/water outages (emergency reporting)
- New connection requests (residential/commercial)
- Meter problems (faulty readings, replacements)
- Technical support (online account access)
SEWA Customer Care 24×7 Number
Primary Contact Number
SEWA Customer Care Number: 600 566665 (Toll-Free)
- Availability: 24 hours, 7 days a week
- Languages: Arabic, English, Urdu
- Services: Billing, emergencies, complaints
Alternative Support Numbers
| Department | Contact Number |
|---|---|
| Billing & Payments | 600 566665 (Option 1) |
| Power Outages | 600 566665 (Option 2) |
| Water Issues | 600 566665 (Option 3) |
| New Connections | 600 566665 (Option 4) |
SEWA Customer Care Email Support
SEWA Customer Care Email: customercare@sewa.gov.ae or customer.care.department@sewa.gov.ae
- Response Time: 24-48 hours
- Best For: Non-urgent complaints, document submissions
How to Write an Effective Email?
Subject Line: Clear & specific (e.g., “High Bill Complaint – Account No. XXXX”)
Body: Include:
- Your account number
- Meter number (if applicable)
- Detailed issue description
- Attachments (bills, photos if needed)
Other Ways to Contact SEWA Customer Care
WhatsApp Support
- Number: 600566665
- Services: Bill checks, outage reports
- Response Time: Within 1-2 hours
In-Person Visits (SEWA Customer Centers)
| Location | Working Hours |
|---|---|
| SEWA Main Office | 7:30 AM – 2:30 PM (Sun-Thu) |
| Al Majaz Customer Center | 7:30 AM – 8 PM (Sun-Thu) |
Common Issues & Quick Solutions
Power Outages?
Check: SEWA Outage Map
Report: Call 600566665 (Option 2)
No Water Supply?
Check for area maintenance alerts
Call: 600566665 (Option 3)
Tips for Faster SEWA Customer Care Support
- Keep your account number ready
- Use WhatsApp for quick responses
- Visit SEWA centers early to avoid crowds
- Follow up via email if unresolved
Conclusion
SEWA’s 24×7 customer care ensures quick assistance for electricity, water, and billing issues. Save the SEWA customer care number (600566665) and email (customercare@sewa.gov.ae) for emergencies. For non-urgent matters, use WhatsApp, live chat, or visit a SEWA center.
